IDENTIFICATION OF THE COMPANY
Name: ARISTOS Innovation Consulting S.L.
Owner company: Via Augusta, 15-25, 08174, Sant Cugat del Vallés (Barcelona)
Phone: 931 514 657
2.1 What is personal data?
In Aristos, we consider as personal data all the information related to you that identifies you or can personally identify you, by itself or in combination with other information that is available to us.
2.2 What kind of personal data do we collect?
We collect your personal data through various means, such as: when you request information about our services, formalize a collaborative relationship with Aristos, participate in a course or training given by us, sign up for our newsletter or simply when you browse our website.
- Personal account or registration information
When you establish a collaborative relationship or contract the services of Aristos, we will have the possibility to collect your data, name or other information that you provide us during the creation of a customer account, a registration form or information that we collect from your device.
- Information about your visits to our web pages or other digital media
When you visit our website we will have the possibility to register your IP address, browser type, operating system, reference websites, browsing behavior in the network and use of applications. With your consent we will have the possibility of accessing data stored in your mobile device such as its location.
- Your communication with us
When you send us an email or contact us through a social network, we will record that communication. When you contact us through our customer service phone, we will also register your questions, suggestions or complaints in our databases. Also, we can record phone calls for training purposes or to prevent fraud.
- Your information related to social networks
- Information that you decide to share with us
You can share information with us, for example when you write a comment to us in your social networks, when you request information or register to participate in a course or training given by Aristos.
3. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
4. TO WHAT PURPOSE DO WE USE YOUR PERSONAL DATA AND HOW DO WE COLLECT IT?
We treat your personal data for various purposes, which are described below. They may be data that you have provided for their use for specific purposes or data that we have collected ourselves (for example, data relating to your visits to our website). Some information that we collect is required by law or is necessary to provide our products or services. Some information is collected with your consent. If you do not allow us to collect all the necessary information, we inform you that we may not be able to provide our services efficiently.
4.1 To provide our services and offer our products
The main reason why we, and any service provider, collect, use, preserve and disclose personal data is to provide services or offer products that you have previously purchased or in which you have been interested. This includes personal data directly related to the provision of our collaboration or training services, which in particular require:
- Using your personal data to confirm your assistance and / or to issue an invoice or a budget.
- Sending receipts, budgets, invoices or contracts related to our services, as well as making changes or modifications in the services contracted with us.
- Sending information about the courses, results of the European Commission, emails about the service or about changes in delivery dates or presentation of projects.
- Communicating with you (for example, to provide you information about the calls or to answer your questions and complaints)
- Conducting statistical studies.
- Keeping a claims record.
4.2 To send you our newsletter
When you sign up for our newsletter or establish a contract for our services, as well as in the case of requesting a budget, we will send you communications about the services or training that may be of interest to you. We can inform you by any means, including email, regular mail, WhatsApp or our social media channels. We inform you that you have the right to cancel the service at any time, using the “unsubscribe” option, located at the end of the newsletter.
Why do we treat your personal information when we send you our newsletter?
We treat your personal data with your consent, if you have subscribed to our newsletter, or for legitimate commercial interest to communicate with you and inform you about upcoming calls, as well as to improve, modify and / or customize our services and communications with our clients, to analyze how they interact with us (either through our communications or our websites) and to analyze the impact of promotional or advertising campaigns.
4.3 To send you customized business communications
When you visit our website, register for our newsletter, participate in our courses or share your contact information with us by any means, we will have the possibility of sending you commercial communications, either through email, telephone or social networks. When established by applicable legislation, we will ask for your consent to receive our commercial communications.
The communications you receive will be personalized and adapted to your individual preferences and interests. We use algorithms to generate these personalized messages. These algorithms will process your personal data and place you in audience segments, which will determine the content of the messages and the offers you will receive.
Why do we treat your personal data when we send you customized commercial communications? We treat your personal data for legitimate interest, to send you relevant information about our Aristos products and services, events and news that may be of interest to you.
4.4 To combine and analyze your data
We will use your personal data to create a profile based on the information we have related to you, which is maintained and processed in a database for marketing purposes. This is necessary to ensure that our information about you is accurate. We create your profile according to your preferences, to offer you the best experience, to send you personalized commercial communications, news bulletins, as well as to make opinion reports. Below you will find a more detailed description of how we use your personal data for the purposes described above.
The way in which you and other customers interact with us through the different channels described above (for example, our website, social networks and commercial communications that we send you) and the information we collect in this regard through each of those channels, provides us with useful information about your interests and preferences, as well as the interests and preferences of our customers in general. When you give us your consent, we may combine the information we collect with information that we legally obtain from third parties.
Why do we treat your personal data when we combine and analyze data?
We treat such personal data with your consent when it is necessary, for example if we combine databases of third parties with our own databases. Likewise, we treat the aforementioned information in accordance with our legitimate interest, which includes the possibility of improving, modifying and / or personalizing our services and communications with our clients, to improve their daily interaction with us (either through our communications or our website) and to determine the effectiveness of promotional or advertising campaigns and / or to prevent fraud.
4.5 In compliance with the Law
In some cases, Aristos treats your personal data in compliance with the applicable legislation. For example, for treatments related to compliance with tax or contractual obligations. In order to comply with the applicable legislation, it may be necessary to communicate your personal data to public institutions or other control authorities.
4.6 When you interact directly with Aristos.
If you contact our Customer Service (or vice versa), we will use your personal data such as budget or invoice information and contact history in order to process your requests and offer the best possible service. This will be the way in which we will treat your data in case it is necessary for the execution of a contract with Aristos or for the fulfilment of any legal obligation.
5. WHO HAS ACCESS TO YOUR PERSONAL DATA?
In the event that third parties have access to your personal data, we will implement the necessary technical, organizational and contractual measures to ensure that your data is only processed to the extent required by the treatment carried out by said third parties or the consent you have given us. We will ensure that said third parties access your personal data in accordance with applicable (local) legislation.
6. HOW DO WE PROTECT YOUR PERSONAL DATA?
Aristos has implemented the necessary security measures to guarantee the security and confidentiality of your personal data. We have applied the necessary technical and organizational measures to protect your data against any loss, destruction, damage, alteration, disclosure or unauthorized access, as well as any other illegal treatment (including, but not limited to, conservation and collection of excessive data). As an example of such measures, we have information security policies, professional training and secure servers.
7. HOW LONG DO WE STORE YOUR PERSONAL DATA?
8. HOW CAN YOU EXERCISE THE RIGHT OF ACCESS, RECTIFICATION OR SUPPRESSION OF YOUR PERSONAL DATA?
At any time you have the right to request access, rectification, deletion, opposition and limitation of the treatment, as well as the portability of the data, and not be subject of automated decisions. In case you have any questions related to the treatment of your data, you can send your request to: firstname.lastname@example.org.
If you prefer to contact us by postal mail, you can send your communication to the following address:
ARISTOS Innovation Consulting, S.L.
Via Augusta, 15-25, Ed. B2, planta 8, puerta 11
08174, Sant Cugat del Vallès, Barcelona, Spain
We are committed to working to obtain a fair and most beneficial resolution to any complaint or claim that may arise in relation to the processing of your personal data. However, if you believe that we have not been able to adequately assist you or do not comply with the applicable legislation on data protection, you are entitled to submit your claim to the competent data protection authorities through their website.